In any company, a hundred things can go wrong with technology. You should only need one number — and the right level of coverage behind it.
Choosing a Tier
The right tier isn’t about company size — it’s about what an outage costs you and what you’re obligated to protect. A fifty-person firm under NY DFS Part 500 needs more than a two-hundred-person business whose worst day is a slow morning. Buying the top tier when you don’t need it is waste; buying the bottom one when you do is a much more expensive mistake.
The Tiers
Full-stack management with our fastest response commitments. Built for organizations where technology stopping means the business stopping. Contingent on our best practices being in place, with a minimum seat count.
A per-seat uplift on top of a retainer, for firms that want faster response commitments without moving to full unlimited coverage.
A standard drawdown model with hours purchased in advance. Predictable, flexible, and suited to organizations with internal capability who need depth on call. Hours don’t roll over.
Work as needed with no specified response commitment. Appropriate for project work or organizations not yet ready for an ongoing agreement.
Common Questions
Yes. Most clients start where they are and move as their obligations or headcount change.
Because response commitments assume a maintained environment. We can’t promise fast resolution on systems we’re not permitted to keep patched and monitored.
Scope, response commitments, what’s included, what isn’t, and what triggers additional cost — stated in writing before you sign.
Tell us what an outage costs you and what you’re obligated to protect. We’ll recommend honestly.
